THE PRACTICE MANAGEMENT IMPERATIVE

At Hyperion, our advisory services focus on Practice Management, which we define as the confluence of Process, Operations, Organization and Technology - the "Business of Law." Though our Practices focus on the contextual application of Practice Management, all of our advisory services - strategic and tactical - are rooted in a core set of proprietary Practice Management methodologies - developed, refined, tested and trued over many years of thought leadership and operational excellence.

TRANSLATING FUNCTIONAL REQUIREMENTS INTO TECHNOLOGY INITIATIVES

• System Requirements Matrix: Functional and technical specifications for Practice Management systems – including specific practice and departmental requirements.
• Hyperion Research MarketView Report: Our methodologies and advisory are informed by in-depth market landscape research and analysis by our Hyperion Research analysts.
• Product Evaluation Scorecard: We will prepare a scorecard, based on the System Requirements Matrix, for practice evaluators to complete based on their evaluations and impressions of the reviewed products.
• Comparative Analysis and Selection Recommendation: An assessment of product capabilities, and applicability to practice requirements based on the System Requirements Definition.

BEST PRACTICES AND PROCESS OPTIMIZATION

• Shift from optimizing the flow of paper to the flow of information
• Open process to critique and improvement
• Formality and structure: clear guidelines, policies and procedures establish expectations
• Establish continuous feedback and performance measurement loops
• Process visibility and transparency
• Mitigate and manage risk
• Manage to service level agreements

OPERATIONAL EXCELLENCE IN THE BUSINESS OF LAW

• Evaluate risk and mitigation methodologies
• Develop Practice Management best practices
• Establish mechanisms to leverage enterprise information for strategic gains
• Multidisciplinary approach to information management
• Enhance client service
• Maximize return on investment (ROI)

ALIGNING THE ORGANIZATION FOR MAXIMUM EFFECTIVENESS AND CLIENT SERVICE

• Move beyond tactical support to proactive information management
• Expanded role of data management staff to information gatekeepers
• Establish organizational accountability models
• Practice Support models that establish centralized policy-making and standards, supported by locally deployed resources responsible for local execution